Frequently Asked Questions

Visit our homepage at globalcargo360.com and enter your tracking number in the Track Your Shipment box. You can also call 1-800-GCSC-HUB or email support@globalcargo360.com with your tracking number and we'll provide a full status update.

Transit times vary by service and destination. Express Air Freight typically arrives in 1–3 business days to major global hubs. Economy Air is 3–5 business days. Ocean freight to Europe takes 10–15 days, Asia 18–28 days. Contact us for specific route timings.

GCSC ships to 198+ countries worldwide. While we cover virtually every global destination, some restricted or sanctioned territories may have limitations. Contact our team for specific country availability and requirements.

All GCSC shipments include basic cargo insurance as standard. Extended coverage is available for high-value goods — we recommend declaring the full value of your shipment when booking. Contact us to discuss comprehensive cargo insurance options.

GCSC provides full US import and export customs brokerage including CBP entry filing, ISF 10+2, AES/EEI filing, tariff classification, duty drawback, bonded warehouse management, and destination customs consultation. All handled by our licensed customs brokers.

You can request a quote online via our Get a Quote page, call us at 1-800-GCSC-HUB, or email quotes@globalcargo360.com. We guarantee a response within 2 business hours.

Yes — GCSC is certified to handle IATA Class 1–9 hazardous materials for air freight, and IMO dangerous goods for ocean freight. All shipments must be properly declared, packaged, and labeled in accordance with IATA/IMO regulations. Contact our hazmat specialists for guidance.

For standard parcel delivery, individual pieces up to 150 lbs and 165" in combined dimensions. For freight shipments, there is no standard weight or size limit — we handle project cargo, oversized loads, and breakbulk. Contact us for non-standard dimensions.

Visit our Business Account page or call 1-800-GCSC-HUB. Account setup takes under 5 minutes and you'll receive priority rates, a dedicated manager, and monthly invoicing from day one.

Contact our claims team at claims@globalcargo360.com or call 1-800-GCSC-HUB within 5 business days of delivery (or expected delivery date for lost shipments). Provide your tracking number, a description of the damage or loss, and photos where applicable. Most claims are resolved within 10 business days.